FREQUENTLY ASKED QUESTIONS
These are the common questions we get asked every day.
ABOUT US
ACCOUNT PRICING & PAYMENT
DOMAIN NAMES
USING YOUR ACCOUNT
ACCOUNT UPGRADES
ACCOUNT RENEWALS
TECHNICAL PROBLEMS
CONTACT US
Who is BudgetHostingWeb?
BudgetHostingWeb is part of an international network of search engines and specialized sites which has been providing
web services to over 3 million customers since 1998. We provide a wide range of low-cost web hosting services for individuals and businesses.
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What features do your sites offer?
Click here to see the range of features that come standard with each of our hosting accounts.
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Where are your servers
located?
Our Network Data Center is located in
Chicago, USA in an N+2 Military-Class Tier-3 high speed facility.
This ultra-modular carrier neutral facility
has no single points of failure. It is entirely N+2 redundant, with each
of 3 computer rooms having its own Dual Backup Generators, Dual-Feed Internet and Redundant
Network. Security protection includes
Physical Guards, Access Control, Retina Scanner, Security Cameras and
Key Cards. These high-tech
features ensure fast servers, bulletproof reliability and maximum
security for our customers and network.
A professional team monitors the network 24/7/365 to ensure smooth and efficient operation of our systems.
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Do you have any testimonials?
Yes. We have received hundreds of "thank you" emails from people who have used our service.
You can find a small sample here.
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How can you be so cheap?
BudgetHostingWeb Sites are designed to fill the gap between free web hosts, which often display advertising on their
members' pages, and expensive commercial web hosts which commonly charge much more.
Our sites are very cheap because our
systems are fully automated and very efficient leading to significant cost savings which we pass onto our customers.
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Are there any extra fees or hidden charges with BudgetHostingWeb?
No, the annual fee covers all of your hosting expenses. There
are NO setup fees and NO additional or hidden charges. You will not be billed any additional fees unless you choose to add
extra features such as extra disk space. Click here to see our full price list.
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Are there ads on my site?
No, there are no banners, pop-up advertisements
or any other promotions on any sites hosted at BudgetHostingWeb.
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Do you accept payment by any means other than credit card?
Yes, we also accept payment by Paypal and bank wire
transfer. Please contact our
Customer Service Team for instructions if you want to pay by bank transfer.
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What documentation will I receive from BudgetHostingWeb after ordering my web site?
To help maintain our low pricing, all
documentation from our system is electronic. An email invoice and account
instructions will be sent to
you by email immediately after placing your order.
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I have not received my email invoice. Can you re-send it?
Because the email invoices are auto-generated they cannot be re-sent. However, you can
contact our Customer Service
Team if you need further information about your account.
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Can I register a Domain Name?
Yes. You can register a new Top Level domain name (com/net/org/biz/info) for FREE when you
order your web hosting account. These domains usually cost up to $35 at some Registrars. Your domain name must be registered as part
of a new web hosting order to obtain this special offer.
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What are the rules for creating a Domain Name?
Domain names can
be up to 67 characters long, including the extension and are not case sensitive. When entering the Domain Name you
want, do not include ";www"; or ";http."; You
should, however, put .com, .net or .org at the end of the Domain Name.
If your first choice is not available, consider looking up the same name with a slight
variation, or a different ending.
Example: yourname.com is not available? Try yourname.net
The only valid characters for a domain name are letters, numbers and a hyphen
";-";. Other special characters like the underscore ";_"; or an
exclamation mark ";!"; are not permitted.
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Do domains registered as part of a hosting order
work exactly the same as domains registered somewhere else?
Yes. There is no difference.
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What if the name I want to use
is already taken?
It means that someone on the Internet has already secured that name for his or her own
site, and that name is probably gone. You may try a slight variation on that name, think
up a new one, register the same name with a different domain extension or visit us again to check
for another name.
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How long should it take
to register my domain?
Your domain name will be registered immediately
after you place your order,
however please note that it can take
up to 72 hours for the internet to recognize new domains.
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How do I change my domain name
if I have misspelled it or registered the wrong name?
Please contact us urgently. We can only change or correct the domain name
within the first 72 hours after ordering.
After 72 hours, the name is finalized and can't be changed. You would
need to place another order to obtain the correct domain name.
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How do I set up an existing domain name on my account?
If you are using an existing domain, you will
need to contact your Domain Registrar and change your nameservers to:
- PRIMARY HOSTNAME: ns.budgethostingweb.com
- PRIMARY IP ADDRESS: 65.60.63.17
- SECONDARY HOSTNAME: ns2.budgethostingweb.com
- SECONDARY IP ADDRESS: 184.154.185.17
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Can you manage or renew my domain registration for me?
Sorry, no. We are only a web hosting service so we have no access to manage, renew or make changes to your domain registration. You will need to contact
your Domain Registrar directly for these services.
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How do I log into my web hosting account?
Click here to log into your account. You will also find a login link on all of our pages.
How do I use my account?
BudgetHostingWeb Sites are designed to be managed through your browser using your online Site Manager. You can visit our
Tutorial for detailed instructions.
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I have set up my web site. How do I create and publish my pages on the
Web at my new address?
Web pages are written in a simple code called
HTML. There are many free and paid web design software programs available on the market that allow you to design
and publish your pages quickly and easily.
You can also use our free online editors to build your pages. One of these is very simple and can even be used without any knowledge of
HTML.
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Can you help me build my site?
Unfortunately, our Customer Service Team can't help you with HTML or web site design questions. However, you can find some basic
web building information in our Tutorial.
The following HTML and Page Building reference sites may also assist you:
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How do I back up my site?
To help keep our costs so low, our Service Agreement requires Members to keep their own site backups however, if your site is
"mission critical", you can also add Weekly Backups to your account here.
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Do you support secure servers (SSL -  - https://)?
Yes, we offer Free SSL certificates to help you secure your site. Please contact us
if you want to set this up.
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Do you support PHP & MySQL?
Yes, all of our servers support PHP version 7.3.25 and MySQL version 5.5.62. Please contact us if you need more
information.
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Do you support Wordpress?
Yes, Wordpress is a free upgrade in our system for accounts with enough disk space.
You can add the free Wordpress upgrade during the order
process or add it to an existing account later. Please contact us if you need more information.
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How do I log into Wordpress?
If you have our free Wordpress upgrade, you can log into Wordpress through our Site Manager. Simply
login here then click the Wordpress button.
Do you support Shell Access, Telnet or CGI?
No, our sites are designed to help our customers get online with a "basic" web site quickly, easily and cheaply.
They are designed to fill the gap between free web hosts which often display advertising on their members' pages, and expensive commercial web hosts
which commonly charge much more. You will need one of these commercial hosts if you want these services.
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Do you use CPanel or Usermin for your Control Panel?
No, we are one of the many web hosts who don't use CPanel -
we have our own systems. You can log in from our Home Page or we can make settings changes for you at any time.
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Can I buy extra features?
Yes, you can purchase the following upgrades at any time:
- Web Based Email sets up your domain name in our Web Based Email System. You can then access all of your domain emails (anything.com) from anywhere in the world using any browser.
- Email Forwarding
redirects all mail sent to your domain (anything.com) to any other email box you choose,
such as your ISP mailbox.
- POP Mailbox gives you one catch
all email POP mailbox for your domain. All mail sent to your domain
(anything.com) will be sent to this Mailbox.
- Spam Filtering sets up
SpamAssassin to filter spam (junk messages) from your emails.
- Extra Disk Space in 10MB blocks up to a maximum of 2500 MB.
- Private FTP Access to your
account. You can upload files for free through your browser or our Public FTP site,
however you can also upgrade to Private FTP access. This upgrade doesn't use the Public FTP Site - your uploads are loaded directly
into your account.
- Host Extra Domains on your
account. If you have more than one domain, you can point
additional domains at your account.
- Weekly Backup. To help keep our
costs so low, our Service Agreement requires Members to keep their own
site backups however you can also add Weekly Backups to your account.
Please click here
if you want to order any any of the above Upgrades for your account.
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If I order Web Based Email, how do I check my email?
You can check your email with any browser by logging into your
hosting account from our Home Page.
You can also log into your email account here without logging into your hosting account.
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If I order Email
Forwarding, what are my email settings?
Our Email Forwarding upgrade
redirects all mail sent to your domain (anything.com) to any
other email box you choose, such as your ISP mailbox.
If you have ordered this upgrade,
there's nothing more you need to do - this will have been set up for you
automatically and all email to your domain will be forwarded to the Destination Email
Address you have chosen.
You can change the Destination Email
Address at any time by sending us a request by email, including your Domain Name and
Invoice Number or Password for security verification.
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If I order a POP Mailbox, what
are my email settings?
Our POP Mailbox upgrade gives you one
catch all email POP mailbox for your domain. All mail sent to your domain
(anything.com) will be sent to this Mailbox.
If you have ordered this upgrade, you
can log into your Mailbox with any email software such as Outlook,
Outlook Express or Eudora. Your SMTP/POP3 mail server is mail.yourdomain.com and your username and
password are the same as your hosting account.
Click here for detailed instructions.
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Can I order more than one POP
Mailbox?
We don't support multiple mailboxes
because we are a low-cost service. All mail sent to your domain
(anything.com) will be sent to your
catch all email POP mailbox.
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How do I renew my account?
Our Automatic Renewal Service
automatically renews your BudgetHostingWeb account (including any upgrades) and
charges the credit card on file for one additional year of service from
the current expiry date. Auto-Renewal
ensures that your web site enjoys continued uninterrupted
operation without risk of cancellation. We will continue to bill your
account on a yearly basis unless you cancel it beforehand.
One month prior to the Account Expiry Date,
BudgetHostingWeb will charge the credit card we hold on file for your
account. If the credit card is charged successfully,
you will receive an
email Invoice confirming payment. If the credit card is declined, you will
receive an email Renewal Notice requesting payment. We will try to process your card
3 times before your account is cancelled. If your account expires and payment
is not received during our "grace" period, it will be deleted.
You should click
here if you need to update the card held on file for your account.
Please note that we can't renew your domain
name. You will need to contact your Domain Registrar to renew your domain.
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How do I change my credit
card?
If your account is nearing its renewal date
and you want our Automatic Renewal System to use a different credit card, you
can click
here to update the card we hold on file for your account.
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How do I cancel my account?
You can cancel the next Auto-Renewal of your account at any time by submitting the form here. This means selected Services
will not be renewed and will be cancelled at the end of their current term after they expire.
After submitting the above form, our system will send you a Confirmation Notice which can be used to verify that you have successfully
cancelled Auto-Renewal of your account.
If you paid with Paypal, you’ll need to log into your Paypal account to cancel it. We’re sorry we can’t do it from here.
Please note that Hosting and Upgrade Fees already paid are not refundable.
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What is the
current status of your service?
You can check the current status
of your site and our service here.
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My site isn't working.
There can be many reasons why a site isn't
working, however some of the most common include:
- Your domain name is newly registered. It can take up to 48 hours for the Internet to recognize new domains.
- If your domain name was not registered as part of your BudgetHostingWeb order, you must ask your Domain Registrar to change the nameservers for
your domain to:
- PRIMARY HOSTNAME: ns.budgethostingweb.com
- PRIMARY IP ADDRESS: 65.60.63.17
- SECONDARY HOSTNAME: ns2.budgethostingweb.com
- SECONDARY IP ADDRESS: 184.154.185.17
- The Home Page on your site (the page that loads automatically when you visit your domain) must be named either
index.html or index.htm. If you name it something else such as homepage.html, the page won't load and you'll see an error message.
- Your domain name has expired. You will need to contact your Domain Registrar to renew your domain.
- Our service may be having technical problems. You can check the current status here.
Please contact our Customer Service Team if you need help.
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My images don't load.
There can be many reasons why your images are not loading, however some of the most common include:
- Web servers are case sensitive, so the
image file picture.gif is not the same as Picture.gif or PICTURE.GIF. This
is the most common cause of image problems. For example, if your image is
called picture.gif but your HTML calls Picture.gif, the server can't find
the file.
- Spaces in filenames can cause similar
problems as above.
- Incorrect image tags. If the path in
your image tags isn't correct, the image won't show. For example:
<img
src=";picture.gif";> or
<img src=";/directory/picture.gif";>
or
<img src=";http://www.yourdomain.com/directory/picture.gif";>
- You are using your temporary URL such as:
http://www1.budgethostingweb.com/accounts/youraccount/
to call your images. This temporary URL is only designed to be used during
the first 72 hours while the Internet is recognizing your new account. For example, if you are using the image
tag:
<img src=";http://www1.budgethostingweb.com/accounts/youraccount/directory/image.gif";>
change it to:
<img src=";/directory/image.gif";>
or
<img src=";http://www.yourdomain.com/directory/image.gif";>
to fix your problem.
- You are trying to load your images from a
remote server outside BudgetHostingWeb. Unfortunately, we are a low-cost
service, not a commercial web host, so we are unable to allow members to
link to images or files from another server. Our system only allows you to
use your images on your own site, not other sites outside BudgetHostingWeb.
Without this policy, our prices would be significantly higher. Details can
be found in the "Remote Loading" section of our Service
Agreement.
Please contact our Customer Service Team if you need help.
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I need more information. Who do I contact?
Our Customer Service Team will be happy to provide you with further information or assistance. You can contact them
here
However, please note that they can't help you with HTML or web site design questions.
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