There will be times when you may experience an error of some sort. The following
is an explanation of what the error is, why it happens and what to do about it.
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index Error: This service is temporarily not available
This is a server error is usually caused by part of the system being down
temporarily for maintenance. Contact our
Customer Service Team and inform them of this error.
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index Error: The username or password you entered it wrong
This error is caused by the user and simply means that your user name is wrong or the password is wrong. Re-enter
your password and user name and try again, also remember that these are
case-sensitive. If you are sure that your password and username
are right, then contact our Customer Service
Team as your site may have been deleted or changed by an admin.
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index Error: This directory already exists
This error is normally caused by the user and occurs after making a directory or changing directories and then hitting the "reload" button.
To fix this error, click the back button and try again. If the error persists,
contact our
Customer Service Team.
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index Error: Your Account Is On Hold....
This error is found when logging into your account and is the result of either just creating
an account or having an admin place your account hold. If you receive this
message, you may want to contact our
Customer Service Team to find out why we placed your account on hold.
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index Error: Invalid Account or Login Information
This error occurs when you try to login to your File Manager and is a result of your account username, password or
category being incorrectly entered. To correct this error, enter your proper login
information. If you are unsure of
your information, you can try the lost password feature to double-check your
details.
If the problem persists, contact
our Customer Service Team.
